Our standards

London Medical is committed to delivering the best and safest patient care possible.

Regulatory

We’re regulated by the CQC as per the Health and Social Care Act 2008. The CQC is the independent regulator of all health and care services in England.

The CQC annual inspection report (February 2014) of London Medical is available on their website. Please click here to view a copy of the report.

Infection control

London Medical has partnered with the external experts at Infection Control Services Ltd (ICS Ltd) to review protocols. They monitor our performance through regular inspections of the facility, and offer advice and the most up-to-date clinical support to reduce patient risk of infection.

In our 2012 infection control inspection, we scored 91.5% compliance.

Patient satisfaction survey

The following results come from our December 2016 Patient Satisfaction Survey. We track our Net Promoter Score against industry standards to ensure we remain ahead of other clinics, we do this by asking our patients for feedback when they visit us.

  • Net promoter Score = 90